Returns and Refunds Policy

At Vfburljq, we want you to shop with confidence. This Return and Refund Policy explains how we handle returns, exchanges, and refunds.
1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition as when you received it
Unused, unworn, and with original tags (if applicable)
In its original packaging
Accompanied by a receipt or proof of purchase
2. How to Initiate a Return

To initiate a return, please contact us at:
service@vfburljq.com

If your return request is approved:

We will provide you with a return shipping label
You will receive detailed instructions on how and where to send your package

Important:
Items sent without first requesting a return and receiving authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at service@vfburljq.com.

3. Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (such as food, plants, or flowers)
Custom or personalized products
Personal care items (such as beauty or hygiene products)
Hazardous materials, flammable liquids, or gases
Original shipping fees paid at the time of purchase

We also do not accept returns for:

Sale items
Gift cards

If you are unsure whether your item qualifies for a return, please contact us before starting the process. 5. Exchanges

The fastest way to get the item you want is to:

Return the original item
Once the return is accepted, place a new order for the replacement item
6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

The item must be unused, unworn, and have its tags attached
In its original packaging
Proof of purchase is required

This right applies independently of the standard 30-day return policy.

7. Refunds

Once we receive and inspect your return, we will notify you regarding the status of the refund.

If approved:

Refunds are issued to your original payment method
Please allow up to 10 business days for the refund to be processed

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at service@vfburljq.com.

8. Return Address

A return shipping label provided by Vfburljq is required before sending any item.